Terms & Conditions

Last Updated: April 30, 2026

These Terms & Conditions, together with any Order Form, statement of work, online checkout, subscription confirmation, master services agreement, product-specific terms, or other written agreement that references them, govern access to and use of the websites, applications, platform, analytics, reports, dashboards, Academy content, integrations, APIs, and related services provided by RevenArc LLC (“RevenArc,” “we,” “us,” or “our”).

By accessing or using the Services, creating an account, requesting a demo, executing an Order Form, or allowing Authorized Users to access the Services, you agree to these Terms on behalf of yourself and, if applicable, the company or organization you represent (“Customer,” “you,” or “your”). If you do not agree, do not use the Services.

If you have a separately signed agreement with RevenArc, that signed agreement controls to the extent it conflicts with these Terms.

1. RevenArc Services

RevenArc provides AI-powered revenue intelligence and staff enablement tools for hospitality teams, including hotels, restaurants, food and beverage outlets, spa operations, and related hospitality businesses. The Services may include:

• dashboards and analytics for revenue, guest, outlet, staff, and operational performance;
• integrations with property management systems, point-of-sale systems, reservation systems, customer relationship management systems, learning systems, and related platforms;
• AI-generated performance reports, summaries, opportunity identification, coaching briefs, and QBR-style materials;
• RevenArc Academy training, learning paths, micro-lessons, and enablement content;
• implementation, support, configuration, and advisory services described in an Order Form.

The specific Services purchased by Customer are those described in the applicable Order Form or subscription confirmation.

2. Eligibility and Business Use

The Services are intended for business use only. You must be at least 18 years old and authorized to bind the organization you represent. The Services are not intended for personal, household, or consumer use, and they are not directed to children under 13.

3. Accounts and Authorized Users

Customer is responsible for all activity under its account and for ensuring that its employees, contractors, administrators, managers, and other permitted users (“Authorized Users”) comply with these Terms. Customer must keep login credentials confidential and promptly notify RevenArc of any suspected unauthorized access.

Customer is responsible for assigning user permissions appropriately, removing access when an Authorized User no longer needs access, and ensuring that only authorized personnel can view guest, staff, operational, or commercial data.

3.1 Role-Based Access and Product Routing

The Services may provide product-, property-, restaurant-, department-, location-, user-, and role-scoped dashboards, reports, Academy content, account features, and AI Outputs. A user may see different features or data depending on whether the user is authorized for portfolio leadership, property or restaurant leadership, department leadership, or guest-facing staff access. Customer is responsible for assigning roles accurately, limiting access to personnel with a business need, and promptly removing or changing access when personnel change roles or leave Customer’s organization.

Public browser login, logout, session issuance, product routing, and product-specific access may be handled through RevenArc’s gateway architecture, including product-specific routes for RevenArc Hotel and RevenArc Restaurant. Customer must not bypass, interfere with, or attempt to circumvent product routing, gateway authentication, signed identity headers, access controls, or user-scope restrictions.

4. Orders, Subscriptions, and Fees

Customer will pay all fees set out in the applicable Order Form, checkout page, invoice, or subscription confirmation. Unless otherwise stated:

• fees are due in U.S. dollars;
• fees are non-refundable except as expressly stated in the applicable Order Form or required by law;
• Customer is responsible for taxes, duties, and similar governmental charges, excluding taxes on RevenArc’s net income;
• subscriptions renew as stated in the applicable Order Form or checkout flow;
• late payments may result in suspension of access after reasonable notice.

RevenArc may change website-listed pricing, packaging, and features at any time, but changes will not apply to an active subscription term until renewal unless the parties agree otherwise.

4.1 Automatic Renewal and Cancellation

If Customer purchases a subscription that renews automatically, the applicable Order Form or checkout flow will disclose the renewal period, recurring fees, billing frequency, cancellation method, and other material renewal terms before Customer consents. Customer authorizes RevenArc or its payment processor to charge recurring fees until cancellation. Customer may cancel as described in the Order Form, checkout flow, account settings, written agreement, or other method provided by RevenArc. If Customer enrolled online, RevenArc will provide an online cancellation method where required by law.

For automatically renewing annual subscriptions, RevenArc may send renewal reminders, fee-change notices, or material-change notices where required by applicable law. If a business customer signs a negotiated Order Form or master services agreement, the renewal and cancellation terms in that signed document control to the extent permitted by law.

5. Customer Data and Integrations

“Customer Data” means data, files, records, content, reports, text, personal information, guest information, staff information, transaction information, training activity, business information, and other materials submitted to, imported into, connected to, or processed through the Services by or on behalf of Customer.

Customer represents and warrants that:

• it has all rights, permissions, notices, consents, and legal bases necessary to provide Customer Data to RevenArc and to authorize RevenArc to process it;
• it has authority to connect third-party systems, including PMS, POS, CRM, reservation, learning, and other platforms, to the Services;
• Customer Data does not violate applicable law, third-party rights, confidentiality obligations, platform terms, or these Terms;
• Customer will not submit prohibited data unless specifically authorized in writing by RevenArc.

Customer grants RevenArc a limited, worldwide, non-exclusive right to access, use, host, copy, process, transmit, display, and analyze Customer Data solely to provide, secure, support, maintain, improve, and develop the Services, comply with law, and perform obligations under the applicable agreement.

6. Prohibited Data

Unless RevenArc expressly agrees in a signed writing, Customer must not submit or permit the submission of:

• full payment card numbers, card security codes, or payment authentication data;
• protected health information regulated by HIPAA;
• government identification numbers, passport numbers, Social Security numbers, or driver’s license numbers;
• biometric identifiers;
• precise geolocation data unrelated to ordinary hospitality operations;
• children’s personal information;
• data subject to special export-control, sanctions, national security, or classified-information restrictions;
• any data that Customer is not legally permitted to provide to RevenArc.

Customer remains responsible for configuring integrations to limit data flows to information reasonably necessary for the Services.

7. AI Features and Human Review

The Services may use artificial intelligence, machine learning, statistical models, rules-based automation, or similar technologies (“AI Features”) to generate insights, recommendations, summaries, coaching briefs, reports, training assignments, or other outputs (“Outputs”).

Customer acknowledges that Outputs may be incomplete, inaccurate, delayed, or based on incomplete or incorrect Customer Data. Customer is responsible for reviewing Outputs before relying on them and for deciding how to use them in business operations.

RevenArc does not provide legal, tax, accounting, employment, human resources, financial, medical, safety, or regulatory advice. Outputs are not a substitute for professional judgment, management review, or compliance review.

Customer must not use Outputs as the sole basis for hiring, firing, compensation, discipline, promotion, demotion, scheduling, credit, housing, insurance, education, healthcare, or other legally significant decisions about an individual. Customer is responsible for providing legally required notices, obtaining legally required consents, conducting human review, and complying with employment, privacy, consumer protection, anti-discrimination, automated decision-making, and similar laws.

Unless expressly authorized by Customer or stated in the applicable Order Form or DPA, RevenArc will not intentionally use identifiable Customer Data to train general-purpose AI models made available to other customers.

7.1 AI Processing Providers and Prompt Handling

RevenArc may use third-party AI service providers, including OpenAI, to generate summaries, recommendations, coaching briefs, reports, chatbot responses, training assignments, and other Outputs. RevenArc will use Customer Data only as reasonably necessary for the configured AI Feature, subject to the Agreement and DPA. Prompts, retrieved context, Outputs, and related metadata may contain Customer Data or Customer Personal Data depending on Customer’s configuration, connected systems, and user activity.

Customer remains responsible for configuring integrations, permissions, prompt inputs, and user access to limit unnecessary or prohibited data. RevenArc may update AI providers, models, prompts, and retrieval logic over time, provided such updates do not materially reduce the data-protection obligations applicable to Customer Personal Data.

8. Customer Responsibilities

Customer is responsible for:

• the accuracy, quality, legality, and completeness of Customer Data;
• obtaining and maintaining any third-party accounts, licenses, permissions, API credentials, and integrations necessary to use the Services;
• complying with hospitality, privacy, employment, consumer protection, payment, advertising, sanctions, export control, and other applicable laws;
• informing staff, guests, patrons, and other individuals about Customer’s use of the Services when legally required;
• maintaining internal policies governing user access, role permissions, and appropriate use of analytics and AI-generated materials;
• ensuring that staff-facing analytics and coaching are used fairly, lawfully, and with appropriate human oversight.

9. Acceptable Use

Customer and Authorized Users must not:

• use the Services for unlawful, deceptive, discriminatory, harmful, or unauthorized purposes;
• reverse engineer, decompile, scrape, copy, or attempt to derive source code, models, algorithms, or non-public components of the Services;
• probe, scan, test, or attempt to circumvent security measures without written authorization;
• interfere with or disrupt the Services;
• upload malware or harmful code;
• use the Services to build a competing product or service;
• remove proprietary notices;
• use the Services in violation of applicable sanctions, export-control, anti-bribery, or anti-corruption laws;
• misrepresent Outputs as professional advice or guaranteed results;
• submit data that Customer is not authorized to process or disclose.

10. Third-Party Services

The Services may connect with third-party platforms, including PMS, POS, CRM, reservation, payment, analytics, communication, infrastructure, support, AI, and learning platforms. Third-party services are governed by their own terms and privacy practices. RevenArc is not responsible for third-party services except to the extent expressly stated in an applicable agreement.

Customer authorizes RevenArc to access and process data from third-party services that Customer connects to the Services. Customer is responsible for ensuring that such access complies with the third-party provider’s terms and applicable law.

10.1 Customer-Directed Integrations and Current Platform Providers

Depending on the Services and integrations Customer enables, RevenArc may process data through or with infrastructure, website, source-code, analytics, POS, AI, email, payment, support, or security providers. Current or expected provider categories may include Railway for product runtime and hosting, OpenAI for AI inference, Vercel/v0 for website deployment and analytics if enabled, Square for customer-directed POS integration, GitHub for source-code and deployment linkage, and confirmed email, payment, support, CRM, analytics, or security vendors.

Square, PMS, POS, reservation, spa, CRM, and similar systems may function as customer-directed integrations rather than RevenArc subprocessors in every context. Customer is responsible for authorizing those integrations, choosing integration scope, and ensuring the connected third-party account may lawfully share the selected data with RevenArc.

11. Privacy and Data Protection

RevenArc’s Privacy Policy explains how RevenArc collects and uses personal information in its capacity as an independent business. The Data Processing Addendum applies when RevenArc processes Customer Personal Data on Customer’s behalf as a processor, service provider, or contractor, and is incorporated into these Terms when applicable.

Customer is the controller or business for Customer Personal Data unless a separate agreement states otherwise. RevenArc will process Customer Personal Data as described in the DPA and Customer’s documented instructions.

12. Security

RevenArc uses administrative, technical, and organizational safeguards designed to protect Customer Data. No method of transmission, hosting, storage, or processing is completely secure, and RevenArc does not guarantee that unauthorized access, security incidents, or data loss will never occur.

Customer is responsible for secure account administration, credential management, user permissions, endpoint security, integration configuration, and ensuring that Customer Data submitted to the Services is appropriate for processing.

13. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood as confidential, including Customer Data, product roadmaps, pricing, security information, business plans, trade secrets, technical information, and non-public commercial terms.

The receiving party will use Confidential Information only to perform under the applicable agreement and will protect it using at least reasonable care. The receiving party may disclose Confidential Information to employees, contractors, advisors, service providers, and representatives who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that is publicly available without breach, independently developed without use of the Confidential Information, rightfully received from a third party without confidentiality restrictions, or required to be disclosed by law, subpoena, court order, or government request, provided the receiving party gives legally permissible notice where appropriate.

14. Intellectual Property

RevenArc and its licensors own all rights, title, and interest in and to the Services, including software, interfaces, workflows, models, analytics methods, dashboards, reports, training content, Academy materials, templates, know-how, algorithms, design elements, and documentation.

Customer owns Customer Data. Subject to payment of applicable fees and compliance with these Terms, RevenArc grants Customer a limited, non-exclusive, non-transferable, revocable right during the subscription term to access and use the Services and Outputs for Customer’s internal business purposes.

Customer may provide feedback, suggestions, or ideas. RevenArc may use feedback without restriction or obligation, provided it does not disclose Customer Confidential Information.

15. Academy Content and Training Materials

RevenArc Academy content is licensed, not sold. Customer may use Academy content for internal staff enablement during the subscription term. Customer may not copy, distribute, resell, publish, modify, or create derivative works from Academy content except as expressly authorized in writing.

Training content is designed for operational enablement and does not guarantee staff performance, revenue increases, guest satisfaction, compliance outcomes, or business results.

16. Aggregated and De-Identified Data

RevenArc may create, use, and disclose aggregated, anonymized, or de-identified data derived from use of the Services for analytics, benchmarking, product improvement, reporting, research, and business purposes, provided the data does not identify Customer, Authorized Users, guests, patrons, employees, or other individuals and is not reasonably capable of being re-identified.

17. Publicity

RevenArc may identify Customer as a customer using Customer’s name and logo in customer lists, websites, investor materials, and marketing materials unless Customer notifies RevenArc in writing that it does not consent. Any press release, case study, testimonial, or detailed public reference requires Customer’s prior approval.

18. Beta Features

RevenArc may offer beta, pilot, preview, or experimental features. Beta features are provided “as is,” may be modified or discontinued at any time, and may be subject to additional terms. Customer should not rely on beta features for critical operations.

19. Suspension

RevenArc may suspend access to the Services if Customer fails to pay undisputed amounts when due, violates these Terms, creates a security risk, uses the Services unlawfully, or if suspension is necessary to protect the Services, RevenArc, Customer, other customers, or third parties. RevenArc will use commercially reasonable efforts to provide advance notice when practicable.

20. Termination

These Terms remain in effect while Customer uses the Services or has an active subscription. Either party may terminate as stated in the applicable Order Form or written agreement. RevenArc may terminate or suspend website access at any time for violation of these Terms.

Upon termination or expiration, Customer’s right to access the Services ends. RevenArc may retain or delete Customer Data as described in the applicable agreement, DPA, Privacy Policy, or data retention procedures. Customer should export needed data before termination where export functionality is available.

21. Disclaimers

To the maximum extent permitted by law, the Services, website, Outputs, Academy content, beta features, and documentation are provided “as is” and “as available.” RevenArc disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, uninterrupted operation, and error-free performance.

RevenArc does not warrant that the Services will identify every revenue opportunity, prevent revenue leakage, improve employee performance, increase guest satisfaction, produce any specific return on investment, or satisfy Customer’s compliance obligations.

21.1 Marketing Estimates, Benchmarks, and ROI

Any revenue lift, return on investment, payback period, capture rate, conversion rate, check-average lift, TRevPAR, REVPASH, cost savings, commission savings, labor-efficiency estimate, guest-satisfaction estimate, or similar metric displayed on RevenArc’s website, in demos, in sales materials, in reports, in dashboard examples, or in presentations is an estimate, benchmark, projection, or illustrative scenario unless expressly stated in a signed Order Form. Actual results depend on Customer’s property or restaurant volume, market conditions, guest mix, staff adoption, data quality, integration scope, pricing decisions, operating practices, implementation quality, and other factors outside RevenArc’s control. RevenArc does not guarantee any revenue increase, cost savings, profit improvement, payback period, staff-performance improvement, guest-satisfaction improvement, compliance outcome, or business result.

22. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for lost revenue, lost goodwill, lost data, business interruption, or cost of substitute services, whether based on contract, tort, negligence, strict liability, or any other theory, even if advised of the possibility of such damages.

To the maximum extent permitted by law, RevenArc’s aggregate liability arising out of or relating to the Services, website, or these Terms will not exceed the fees paid by Customer to RevenArc for the affected Services during the twelve months before the event giving rise to liability. If no fees were paid, RevenArc’s liability will not exceed one hundred dollars.

The limitations above do not limit liability that cannot be limited under applicable law.

23. Indemnification

Customer will defend, indemnify, and hold harmless RevenArc and its officers, directors, employees, contractors, service providers, and affiliates from and against claims, damages, liabilities, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:

• Customer Data;
• Customer’s use of the Services or Outputs;
• Customer’s violation of these Terms or applicable law;
• Customer’s third-party integrations or instructions;
• allegations that Customer failed to provide required notices, obtain required consents, or comply with privacy, employment, consumer protection, anti-discrimination, or similar laws.

RevenArc will defend Customer against a third-party claim alleging that the Services, as provided by RevenArc and used in accordance with these Terms, infringe a U.S. patent, copyright, or trademark, and will indemnify Customer for damages finally awarded or amounts paid in settlement. RevenArc will have no obligation for claims arising from Customer Data, Customer modifications, third-party services, unauthorized use, beta features, or combinations not provided by RevenArc.

24. Export Control, Sanctions, and Anti-Corruption

Customer must comply with all applicable export-control, trade sanctions, anti-bribery, and anti-corruption laws. Customer must not use the Services in or for the benefit of embargoed jurisdictions, restricted parties, prohibited end uses, or activities requiring an export license unless properly authorized. Customer represents that it is not listed on any applicable restricted-party list.

25. Government Use

The Services are commercial products developed at private expense. If Customer is a government entity or using the Services on behalf of a government entity, use is subject to the commercial license rights described in these Terms unless a signed agreement states otherwise.

26. Changes to the Services or Terms

RevenArc may update the Services and these Terms from time to time. Material changes to these Terms will be posted on the website or otherwise communicated as required by law. Continued use of the Services after the effective date of updated Terms constitutes acceptance.

27. Governing Law and Venue

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules. Unless an applicable Order Form or signed agreement states otherwise, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in California for disputes arising out of or relating to these Terms or the Services.

28. Notices

Legal notices to RevenArc must be sent to legal@revenarc.com. Privacy and data-protection requests may be sent to privacy@revenarc.com. Security reports may be sent to security@revenarc.com. RevenArc may provide notices by email, account notification, website posting, invoice message, or other commercially reasonable method.

29. Miscellaneous

Neither party may assign these Terms without the other party’s prior written consent, except to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets. Any attempted assignment in violation of this section is void.

These Terms, together with any applicable Order Form, DPA, and referenced policies, are the entire agreement regarding the Services unless a separately signed agreement states otherwise. If any provision is unenforceable, the remainder remains effective. Failure to enforce a provision is not a waiver. The parties are independent contractors.

30. Contact

Questions about these Terms may be sent to:

RevenArc LLC
Email: legal@revenarc.com