Terms of Service

These Terms of Service ("Terms") govern your access to and use of the RevenArc website at revenarc.com (the "Site") and, where applicable, the RevenArc hospitality intelligence platform and related services (the "Platform"), each provided by RevenArc LLC, a California limited liability company ("RevenArc," "we," "us," or "our"). By accessing the Site, joining the waitlist, applying to a pilot or Cohort, or using the Platform, you agree to these Terms. If you do not agree, do not use the Site or Platform.

1. The Site and Waitlist (No Service Agreement Created)

revenarc.com is an informational marketing site for the RevenArc hospitality intelligence platform. Accessing this Site or joining the pilot waitlist does not create a service agreement or contract between you and RevenArc LLC.

Submitting a waitlist or Cohort application does not guarantee acceptance, product availability, specific pricing, or feature availability at launch. Product roadmap, priorities, features, and pricing are subject to change. Content displayed on the Site is for general operational reference and does not constitute certified tax, legal, accounting, or financial advice.

Access to the Platform is provided only upon acceptance into a Cohort or under a separate subscription, and is subject to these Terms.

2. Eligibility and Authority

The Site and Platform are intended for businesses. By using them on behalf of an organization, you represent that you are at least 18 years old and have authority to bind that organization to these Terms, in which case "you" refers to that organization. You agree to provide accurate information and to keep it current.

3. Accounts and Access

Customers and their Authorized Users receive credentials to access the Platform. You are responsible for maintaining the confidentiality of credentials, for all activity under your account, and for ensuring your Authorized Users comply with these Terms. Notify us promptly of any unauthorized access. We may suspend access where we reasonably believe it is necessary to protect the Platform, other Customers, or to comply with law.

4. Customer Data; License; Confidentiality

4.1 Ownership

As between you and RevenArc, you retain all right, title, and interest in the business data you connect to the Platform, including point-of-sale transaction data and any other data you provide ("Customer Data"). RevenArc claims no ownership of Customer Data.

4.2 License to operate

You grant RevenArc a limited, non-exclusive license to host, process, and use Customer Data solely to provide, secure, and support the Platform for you, and to generate the analyses, recommendations, outcome tracking, and assistant responses that are the function of the Platform. We do not sell Customer Data and do not use it to advertise to or profile your guests.

4.3 Your responsibilities

You represent that you have the right to connect the Customer Data you provide and to authorize its processing, and that doing so does not violate any law or third-party right (including the terms of your point-of-sale provider). You are responsible for any notices or consents your own customers, guests, or personnel may require.

4.4 Data practices

RevenArc does not store individual-staff identifiers or guest personal information from transaction data, as described in our Privacy Policy. Aggregated, de-identified data may be used to operate and improve the Platform, provided it cannot reasonably be used to identify you, your guests, or your personnel, and is never shared in a form attributable to your venue.

4.5 Export and deletion

You may export or request deletion of your Customer Data as described in our Privacy Policy and any applicable order, subject to limited retention required by law.

5. Acceptable Use

You agree not to: (a) use the Platform in violation of law; (b) connect data you lack the right to connect; (c) attempt to derive another Customer's data or breach tenant isolation; (d) reverse engineer, scrape, or copy the Platform except as permitted by law; (e) resell or provide the Platform to third parties without authorization; (f) interfere with the integrity or performance of the Platform; or (g) use the Platform to build a competing product.

6. Subscriptions, Fees, and Cancellation

6.1 Fees

Platform access is provided on a subscription basis at the fees presented at signup or in your order. Founding/Cohort rates, where offered, apply on the terms stated at the time of acceptance (including any "locked rate" commitment, which applies while the account remains active and in good standing).

6.2 Billing

Fees are billed in advance on a recurring basis and are non-refundable except as required by law or expressly stated. You authorize us (and our payment processor) to charge your payment method on file.

6.3 No long-term commitment

Subscriptions have no fixed term unless stated; you may cancel at any time, effective at the end of the current billing period. We do not require retention calls to cancel.

6.4 Changes

We may change fees on renewal with reasonable advance notice. Continued use after a fee change takes effect constitutes acceptance, except where a locked rate applies.

7. Intellectual Property

The Platform, the Site, and all software, models, classifications, interfaces, content, and trademarks (including "RevenArc" and "Elevate Every Moment") are owned by RevenArc or its licensors and are protected by law. Except for the limited right to access and use the Platform under these Terms, no rights are granted to you. Feedback you provide may be used by us without obligation.

8. Third-Party Services

The Platform integrates with third-party services you choose to connect (such as your point-of-sale provider) and relies on third-party providers (such as hosting and AI providers). Your use of those services is governed by their terms, and RevenArc is not responsible for third-party services or for data made available through them. You are responsible for maintaining your own accounts and credentials with those providers.

9. Disclaimers; No Guarantee of Results

9.1 Informational outputs

RevenArc provides menu classifications, recommendations, estimated impact figures, guest-experience signals, and outcome tracking. These are decision-support outputs based on the data available; they are estimates and observed patterns, not guarantees, assurances, or certified advice. RevenArc does not guarantee any particular revenue, margin, savings, or business result, and outputs do not constitute tax, legal, accounting, or financial advice. You are solely responsible for your business decisions, including pricing.

9.2 "As is"

Except as expressly stated and to the maximum extent permitted by law, the Site and Platform are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or that any output will be complete or accurate.

10. Limitation of Liability

To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Site/Platform, even if advised of the possibility; and (b) RevenArc's total aggregate liability arising out of or relating to these Terms or the Site/Platform will not exceed the greater of (i) the fees you paid to RevenArc in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred U.S. dollars ($100).

11. Indemnification

You will defend, indemnify, and hold harmless RevenArc and its officers, members, and employees from and against third-party claims, damages, liabilities, and reasonable costs (including attorneys' fees) arising out of: (a) Customer Data or your connection of it, including any claim that you lacked the right to connect it; (b) your use of the Site or Platform in violation of these Terms or law; or (c) your violation of a third party's rights.

12. Term and Termination

These Terms apply while you use the Site or Platform. Either party may terminate a subscription as described in Section 6 or your order. We may suspend or terminate access for material breach, non-payment, or where required by law or to protect the Platform or others. On termination, your right to access the Platform ends; Sections that by their nature should survive (including 4.1, 7, 9, 10, 11, and 14) survive.

13. Changes to These Terms

We may update these Terms from time to time. We will revise the "Last updated" date and, for material changes, provide additional notice as appropriate. Your continued use after an update takes effect constitutes acceptance.

14. Governing Law; Disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. The exclusive venue for any dispute will be the state and federal courts located in San Diego County, California, and the parties consent to personal jurisdiction there.

15. Miscellaneous

These Terms, together with any order and our Privacy Policy, constitute the entire agreement between you and RevenArc regarding the Site and Platform and supersede prior agreements on the subject. If any provision is held unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to RevenArc should be sent to the address below.

16. Contact

RevenArc LLC - San Diego, California.